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retailorders@auto-kit.co.uk 
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Delivery Information, Returns Policy & Refunds
Delivery Information
Mainland United Kingdom & Northern Ireland
All items are processed and shipped by Royal Mail or DHL and arrive between 3-5 working days from receipt of order
Your shipping costs are calculated at checkout based upon on your location.
Please Note:
Deliveries to BT postcodes and other UK islands can take up to 48 hours longer than expected at peak times.
Delivery times are an estimation provided by the courier, they are not able to 100% guarantee these delivery times.
If your orders are placed within specific UK national holiday periods your delivery will take longer than expected.
USA & Worldwide (Excluding Europe)
All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your order to you.
USA & Worldwide (Excluding Europe) delivery timeframes are between 3-7 working days, Shipped by Fed-Ex or DHL Express.
Your shipping costs are calculated at checkout based upon on your location.
Please Note:
If you order up to three items we will only charge you one shipping fee.
Delivery times are an estimation provided by the courier, they are not able to 100% guarantee these delivery times.
If your parcel is delivered later than expected we cannot cover the cost of shipping and you cannot claim for late arrival.
All international orders may incur additional costs for you such as customs duties / tariffs and local taxes which you will be liable to pay to the courier before they can deliver your order, we or the delivery courier cannot be held responsible for any of these costs.
Europe
All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your order to you.
European shipment delivery timeframes are between 3-7 working days, Shipped by Fed-Ex or DHL Express.
Your shipping costs are calculated at checkout based upon on your location.
Please Note:
If you order up to three items we will only charge you one shipping fee.
Delivery times are an estimation provided by the courier, they are not able to 100% guarantee these delivery times.
If your parcel is delivered later than expected we cannot cover the cost of shipping and you cannot claim for late arrival.
All international orders may incur additional costs for you such as customs duties / tariffs and local taxes which you will be liable to pay to the courier before they can deliver your order, we or the delivery courier cannot be held responsible for any of these costs.
General Information:
Please ensure your correct full shipping address is entered when ordering on our website as our delivery system relies on accurate customer data in order to expedite your shipment without additional delays and costs.
We cannot be held responsible for any associated costs or claims for non-delivery due to incorrect customer information.
How will I know my order has been shipped?
When your order has been shipped you will receive a confirmation e-mail directly to your inbox. Our couriers may deliver between 9am and 5pm, and may require a signature on receipt.
Undelivered parcels
Should a parcel be returned to us undelivered we will inform you of this and process a refund, deducting the shipping cost.
You will be notified to advise when the refund has been processed.
Refusal of parcels
If you refuse to accept a parcel after you have ordered it you will be liable for the return costs and any other costs that we have incurred in fulfilling your order.
Returns Policy & Refunds
RETURNS POLICY: REFUNDS, EXCHANGES & RETURNS
We want you to be happy with your purchase, if you are not satisfied please email us at retailorders@auto-kit.co.uk within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
EXCHANGES UNITED KINGDOM ONLY
If you wish to exchange products just email us at retailorders@auto-kit.co.uk within 14 days from the day following delivery of the goods.
We will aim to exchange your item/s as quickly as possible and normally within 5 working days from receipt of your returned item.
You will be required to pay our outbound shipping costs based upon your location before we process & ship you the exchanged product/s.
Please note items that are personalised cannot be returned, exchanged or refunded.
CANCELLATION UNDER DISTANCE SELLING REGULATIONS (UK)
If you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 days from the day following delivery of the goods ("The Cooling Off Period")
Please note items that are personalised cannot be returned, exchanged or refunded.
RETURNS UNITED KINGDOM ONLY
RETURN INSTRUCTIONS
You can only return an item/s by post if you ordered it online or by phone.
To return item/s by post please email us at retailorders@auto-kit.co.uk within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
Our Shipping Address For All Returns (Please include your order number):
Auto-Kit International Ltd
Unit A3 Chartwell Point,
Chartwell Drive Industrial Estate,
Chartwell Drive,
Wigston,
Leicester,
LE18 2FT
United Kingdom
Please ensure you enclose your order number within the parcel for traceability, this is mandatory for all returns otherwise we will not be able to trace your return parcel.
It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.
Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a full refund for you or as an option you can have a store credit.
You will be refunded for the goods only and not our outbound shipping costs unless we sent you faulty or incorrect item/s.
Please allow 5 working days for us to process your returns and refunds from receipt
Return postage costs are borne by the customer unless the item/s were faulty or we sent you the incorrect item/s, in this scenario we would organise collection from your address.
Please note Items that are personalised cannot be returned, exchanged or refunded.
FOR INTERNATIONAL RETURNS ONLY (USA, WORLDWIDE & EU
All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your goods.
You can only return an item/s by post if you ordered it online or by phone.
To return item/s by post please email us at retailorders@auto-kit.co.uk within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
Our Address For All Returns: (Please include your order number):
Auto-Kit International Ltd
Unit A3 Chartwell Point,
Chartwell Drive Industrial Estate,
Chartwell Drive,
Wigston,
Leicester,
LE18 2FT
United Kingdom
Please ensure you enclose your order number within the parcel for traceability, this is mandatory for all returns otherwise we will not be able to trace your return parcel.
It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.
Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a full refund for you or as an option you can have a store credit.
Please allow 5 working days for us to process your returns and refunds from receipt
You will be refunded for the goods only and not our outbound shipping costs.
Return postage costs are borne by the customer unless the item/s were faulty or we sent you the incorrect item/s, in this scenario we would organise collection from your address.
Please note Items that are personalised cannot be returned, exchanged or refunded.
If the faulty item constituted the entire order or if all items delivered were faulty or damaged or the incorrect item/s were shipped, the original delivery charge will be repaid.
If the recipient has paid import duty/tariffs or other taxes proof will be required and it will be repaid on a pro rata basis.
Our international returns policy does not affect your legal and statutory consumer rights.
Please note Items that are personalised cannot be returned, exchanged or refunded.
FULL TERMS AND CONDITIONS APPLY
For our Full Terms & Conditions for all orders placed online or by phone together with details of our returns & refund policies, including exclusions please visit:
Terms and Conditions (on the home page footer section)